Troubleshooting Guide for BLACK X USA Deadbolt Smart Lock

This guide covers common malfunctions and provides step-by-step solutions to help you resolve any issues quickly and efficiently. Whether it’s installation difficulties, connectivity problems, or battery concerns, we’ve got you covered.

For a seamless experience, follow the Q&A section below to identify your issue and apply the recommended fix. If the problem persists, feel free to contact our support team for further assistance.

For a detailed step-by-step installation guide, refer to How to Install BLACK X USA Deadbolt Smart Lock – Step by Step

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1. The opening mechanism does not turn or feels jammed.

Here are several options that can be examined:

• Ensure that the lock mechanism is fully inserted and aligned with the corresponding holes (Refer to Step 9).
• Loosen the mounting screws slightly and adjust the position of the lock (Refer to Step 9).
• Ensure the final assembly is aligned correctly and the mechanism locks into place (Refer to Step 12).
• Use the Allen key to check if the screws are properly tightened but not overtightened (Refer to Step 12).

2. The cylinder does not fit properly.

Here are several options that can be examined:

• Measure the required cylinder length (2.36” [60mm] or 2.75” [70mm]) before installation (Refer to Step 6).
• If the installed cylinder is too short or long, replace it with the correct size (Refer to Step 7).
• Ensure the bolt extension cover is correctly positioned to accommodate the required length (Refer to Step 7).

3. The battery compartment does not close properly.

Here are several options that can be examined:

• Remove the battery and ensure it aligns with the polarity symbols (+/-) (Refer to Step 8).
• Reinsert the battery and press it down firmly before closing the compartment (Refer to Step 8).
• Ensure the battery compartment tab is facing outward before securing it with the screw (Refer to Step 8).

4. The lock does not power on after inserting the battery.

Here are several options that can be examined:

• Remove the battery and reinsert it, ensuring proper polarity (Refer to Step 8).
• Try replacing the CR2 3V battery with a new one (Refer to Step 8).
• Listen for a beep sound that confirms the lock is operational (Refer to Step 8).

5. The lock does not pair with the BLACK X App.

Here are several options that can be examined:

• Use the Allen key to press the connect button on the lock (Refer to Step 11).
• Ensure the battery is installed correctly before attempting to pair, Confirm that you hear a beep sound, indicating that the device is powered on and operational (Refer to Step 8).
• Make sure Bluetooth is turned on in your mobile device settings before attempting to connect.
• Wait for the pop-up for the correct lock to appear and click “Connect” (Refer to Step 11).
• If the lock does not appear, restart the app, ensure Bluetooth is enabled and the lock is powered on, and try again.

6. The lock is not responding to app commands.

Here are several options that can be examined:

• Ensure that the lock is securely installed and the screws are tightened (Refer to Step 9).
• If using a Wi-Fi bridge, check that it is connected and powered (Refer to Step 13).
• Restart the app and ensure the Bluetooth connection is enabled.

7. The door orientation is incorrect.

Here are several options that can be examined:

• Check the hinge position:
  • If the hinges are on the left, the door is left-handed.
  • If the hinges are on the right, the door is right-handed (Refer to Step 10).
• Use the provided red (left-handed) or green (right-handed) marker to identify the orientation (Refer to Step 10).