• Ensure Bluetooth is activated on your smartphone and open the BLACK X app.
• Navigate to your BLACK X lock settings ⚙️ , select xKey and then tap Add xKey.
• Choose the relevant period for authorized access: Timed, Unlimited, or Recurring.
• Enter the authorized user’s details (first name, last name, and the relevant period, if applicable), then select Continue.
• Activate the BLACK X Key by pressing and holding the unlock button for 5 seconds.
• Select the relevant xKey from the list.
• Congratulations! You have successfully paired your BLACK X xKey.

Setting up your BLACK X xKey is quick and easy. Follow the steps below to activate, pair, and test your device for seamless access.

Step 1: Unbox and Prepare Components

Included in the Box

1 x BLACK X xKey

1 x CR2032 Battery (pre-installed)

Quick Start Guide

Step 2: Activate the xKey

• Pull the plastic tab located between the battery and the contact points.
• Ensure the outer cover is securely attached to the base by pressing it firmly into position.

Step 3: Pair the BLACK X xKey and Assign Permissions

• Ensure Bluetooth is activated on your smartphone and open the BLACK X app.
• Navigate to your BLACK X lock settings ⚙️ , select xKey and then tap Add xKey.
• Choose the relevant period for authorized access: Timed, Unlimited, or Recurring.
• Enter the authorized user’s details (first name, last name, and the relevant period, if applicable), then select Continue.
• Activate the BLACK X Key by pressing and holding the unlock button for 5 seconds.
• Select the relevant xKey from the list.
• Congratulations! You have successfully paired your BLACK X xKey.

Step 4: Test your BLACK X xKey

Press the unlock button on the xKey to unlock your BLACK X lock.

You will hear a beep sound from the lock, confirming successful operation.

Troubleshooting:

If the lock does not respond, ensure you are within 33 feet (10 meters) of the lock.

Your BLACK X xKey is now ready to use. Enjoy seamless and secure access to your lock with just a press of a button. If you need further assistance, check out our full support center.

• Universal Control: Effortlessly unlock your door with ease.
• Perfect Compatibility: Integrates smoothly with your Black X smart door lock.
• Advanced Security: Part of a sophisticated Black X security ecosystem.
• Versatile Use: Ideal for individuals who may not always carry their mobile phone, as well as for children, friends, family, workers, Airbnb guests, and more, providing easy access and control for a variety of users.
• Portable Design: Crafted for convenience, this remote is designed to fit easily on a keychain, ensuring it’s always accessible when needed

Managing your BLACK X smart lock is simple. Follow these steps to quickly delete an xKey due to loss or reassignment.

Note: If you have purchased the Wi-Fi Bridge , Start directly from Step 2.

1. Ensure you are within 10 feet (3 meters) of the lock.
2. Open the app and go to the Settings Menu.
3. Select xKey.
4. Choose the lock the xKey is paired with.
5. Select the xKey User Profile.
6. Tap Delete and confirm the deletion.
7. The xKey has now been successfully deleted from the lock.

Enhance your Black X Smart Door Lock with the versatile xKey, engineered for wireless management of your smart door lock without an internet connection. This powerful accessory ensures you maintain control at all times.

The Black xKey offers a practical solution for managing your home security, making it an essential tool for homeowners, workers, Airbnb hosts, and anyone needing to grant access to their space. Its ease of use and broad applicability make it a must-have for seamless control and peace of mind.

 Install the USB-C WiFi bridge to enable remote access features.

 Click app menu and select bridges to add WiFi bridge.

 Add displayed bridge.

 Enter your WiFi details

• Compatibility: Works with Black X APP.
• Material: Durable plastic construction.
• Connectivity: WiFi 2.4G, supporting IEEE 802.11b/g/n standards for reliable performance.
• Power Supply: Type-C USB connector with DC 5V/500mA input.
• Color: Black or white design.
• Dimensions: Compact size at 70x70x26mm.

Elevate your home’s security and convenience with our cutting-edge WiFi Bridge, designed to seamlessly integrate with the Black X App. This compact device allows for effortless remote management of your smart locks, ensuring peace of mind and flexibility.

Key Features:

• Remote Access and Control: Unlock doors with just a few taps on your smartphone, no matter where you are.
• Enhanced Security: Equipped with AES 128-bit encryption to safeguard against potential hacking threats.

Account & Device Access

What should I do if I lose my phone?
Since your phone is used to unlock your smart lock, it is highly recommended to enable a screen lock (PIN, fingerprint, or facial recognition) on your device, or to set a screen lock for the app itself. If you lose your phone, you can log into the BLACK X app from another device using your account credentials. Once you log in on the new device, the previous device will automatically be logged out. We also recommend updating your account password through the app for added security.

If I change phones and download the app on a new phone, will my user permissions be retained?
Yes, all your authorized user permissions will be retained. Your permissions and settings will automatically sync once you log in to the app on your new phone using your credentials.

Connectivity

What happens if my Wi-Fi isn’t working?
Disable Wi-Fi before unlocking the door, especially in areas with poor connectivity. Alternatively, turn on Airplane Mode and try unlocking again. The app will use Bluetooth and local data to unlock the smart lock, ensuring access even in low-signal areas.

Will Bluetooth still work if Wi-Fi is off?
Yes. If Wi-Fi isn’t available, turn it off before unlocking the door. The smart lock will operate using Bluetooth and local data, so you can still access your lock in areas with poor or no internet.

I changed phones and now the lock doesn’t respond — what should I do?

If you’ve switched to a new phone and the app no longer connects to your lock, make sure the following are enabled on your new device:

• Bluetooth
• Location Services (required on Android for Bluetooth to work properly)
  Even if nothing else has changed, missing one of these settings may prevent the app from detecting the lock.

Key & Code Management

How do I send an xKey to another phone?

• • Open the BLACK X app
  • Select the lock and tap the “Key” icon, and then tap “Send eKey.”
  • Choose the time type, fill in the details, tap “Send,” and select how to deliver the eKey.

Note: The user must activate the eKey within 24 hours. Otherwise, it will be suspended for security reasons.

Can I issue a one-time use code for an eKey?
Yes, you can issue an eKey that allows single-use only.

What is the smallest amount of active time I can issue for an eKey?
The minimum is a one-time entrance. This eKey must be used within 24 hours of the start time and is valid for one-time use within that window.

Keypads (xPad / xPad+)

How do I pair an xPad or xPad+ to my smart cylinder? Open the app, go to the lock settings, select “xPad/xPad+ Keypad,” and tap “Add.” Use the keypad ejector tool to press the pairing key button (above the battery compartment) until the xPad/xPad+ flashes. Tap Continue and select the correct device from the list to finish pairing. Close the battery cover securely.

How many different user codes can the xPad/xPad+ accommodate?
The xPad/xPad+ can store an unlimited number of user key codes.

Can I delete one user code without affecting others?
Yes. Go to “xPad Keypad Passcode,” select the lock, choose the code, and tap “Delete.”

Can I issue a one-time use code for the xPad/xPad+?
Yes. Go to “xPad Keypad Passcode,” tap “Generate Passcode,” choose “One-Time Occurrence,” and fill in the fields.

How to Create a Passcode
Passcodes are an essential part of managing access and security with the BLACK X smart lock system. The app offers flexible options to generate and customize passcodes for various needs.

The length of the generated code is automatically determined by the system algorithm, based on the expiration period and the complexity of the recurrence. Shorter expiration periods result in shorter codes, while longer periods produce longer codes. The length typically ranges from 6 to 11 digits.

When setting up a code, you can select the “Custom” option to specify a validity period or choose an unlimited duration. Additionally, you have the flexibility to create a code of your choice, ranging from 4 to 9 digits — ideal for using a memorable number.

To create a code, follow these simple steps:

• Open the BLACK X app.
• Go to the Main Menu.
• Select “Keypad Code”.
• Choose the desired lock for approval.
• Click “Generate Code”.
• From the top bar, select the desired period length. (You can choose “Custom” to manually create a code.)
• Enter the required information.
• Click “Set a Passcode” to complete the configuration.

After configuring the code, you can send it to the authorized user via SMS or Email. Simply click “Notify via SMS” or “Notify via Email” to share the code.

Battery Management

How do I check battery level in my smart cylinder? From the main screen, view the battery percentage next to the lock name. The app provides low battery alerts at 10%, 5%, and emergency level. Even if the battery is fully depleted, you can always use the mechanical key.

How do I check battery level in my xPad/xPad+? Open the app, tap on the relevant xPad/xPad+ under the selected lock, and view the battery status.

How do I check battery level in my xFob? Go to the main menu > “xKey Remote” > select the remote > view “Battery” status.

Smart Home & Remote Access

Can I control my lock from anywhere in the world? Yes. With the BLACK X WiFi Bridge connected, you can lock or unlock your smart lock remotely from anywhere using the BLACK X App.

To enable this feature:

• Connect the USB-C WiFi Bridge to a power source
• Open the BLACK X App and go to the menu > Bridges
• Tap “+” to add the WiFi Bridge
• Select the displayed bridge and connect to your 2.4 GHz Wi-Fi
• Once setup is complete, you can remotely control your lock from the app

Learn more: https://black.inc/support_articles/how-to-install-wi-fi-bridge-step-by-step

Follow these simple steps to set up your xPad quickly and efficiently. Ensure all components are ready before starting the installation process.

Step 1:  Unbox and Prepare Components

Open the package and identify all components. Lay them out for easy access.

The package includes:

1 x xPad plus

1 x 3M adhesive pad

1 x Keypad ejector tool

2 x Screws

2 x NFC Cards

2 x AAA Batteries

Step 2: Remove the Back Cover 1 2 of the xPad

Using the Keypad ejector tool, remove the back cover of the xPad by inserting the pin into the designated hole at the bottom of the device

Step 3: Place the batteries

1. Open the battery compartment cover.
2. Insert the batteries, ensuring they are correctly positioned. The xPad will power on and emit a beep to confirm proper installation.

Step 4: Pair the xPad with the BLACK X app

1. Open the BLACK X App, navigate to the lock you wish to pair with the xPad, and tap the Settings button.
2. In the Settings menu, select Keypad, then tap Add Keypad.
3. On the xPad, locate the Pairing Key in the small hole just above the battery compartment, where the batteries are installed. Use the Keypad ejector tool to press the Pairing Key button. The xPad will begin flashing to indicate pairing mode.
4. In the app, tap Continue to proceed.
5. Select your xPad from the list of available devices to complete the pairing process.
6. Close the battery compartment cover securely

Step 5: Secure the xPad to the 5 Surface

Option 1

1. Choose a suitable location for installing the xPad, ensuring it is within 10 feet (3 meters) of the lock. Prepare two screws and a Phillips head screwdriver.
2. Position the back cover of the xPad on the surface and secure it by inserting the screws into the two designated holes.
3. Slide the xPad into the back cover and ensure it is securely in place.

Step 5: Secure the xPad to the 5 Surface

Option 2

1. Choose a suitable location for installing the xPad, ensuring it is within 10 feet (3 meters) of the lock for standard doors. Note: For steel doors, it is recommended to attach the xPad as close to the door and lock as possible to ensure optimal Bluetooth connectivity.
2. Peel off the backing from one side of the 3M adhesive pad.
3. Carefully place the adhesive pad on the back cover of the xPad, ensuring proper alignment.
4. Peel off the backing from the other side of the adhesive pad.
5. Stick the back cover of the xPad to the chosen position on the surface.
6. Slide the xPad into the back cover and ensure it is securely in place.

Congratulations! You have successfully completed all the installation steps for your xPad.

🎥 Looking for a clearer walkthrough? Watch our step-by-step video tutorials below!

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