Download our free Black X app on iOS and Android.

 

The BLACK X xKey provides quick and secure access to your BLACK X lock. If you experience issues with activation, pairing, unlocking, or battery replacement, this guide will help you resolve them efficiently.

For a detailed step-by-step installation guide, refer to:

🔗 How to pair BLACK X xKey – Step by Step

🎥 Video demonstration

Now, let’s get your BLACK X xKey working properly!

Activation Issues

The xKey is not activating

Here are several options that can be examined:

• Ensure the plastic tab is fully removed from the battery compartment.
• Confirm that the outer cover is securely attached by pressing it firmly into place.
• If the xKey does not activate, replace the CR2032 battery with a new one and try again.

For additional information, refer to step 2 in the 🔗 installation guide.

Pairing & Connectivity Issues

The xKey is not pairing with the BLACK X App

Here are several options that can be examined:

• Ensure Bluetooth is turned on in your mobile device settings during the pairing process.
• Activating Pairing Mode:
  • Open the BLACK X App and navigate to the lock you want to pair the xKey with.
  • In the Settings menu, select xKey > Add xKey, then proceed with the pairing process.
  • Activate the BLACK X xKey by pressing and holding the unlock button for 5 seconds.
  • Select the relevant xKey from the list to complete pairing.
  • If pairing fails, restart the BLACK X App and try again.
• Ensure the battery is properly installed and active. If needed, replace it with a new CR2032 battery before attempting to pair.

Unlocking Issues

The xKey is not unlocking the smart lock

Here are several options that can be examined:

• Ensure the xKey is successfully paired with the BLACK X App and the smart lock. 🔗 Refer to Step 3
• Check if the battery is properly installed and has sufficient charge. If needed, replace it with a new CR2032 battery. 🔗 Refer to Step 2
• Verify that the xKey is within Bluetooth range of the lock (maximum 33 feet / 10 meters). 🔗 Refer to Step 4
• If the issue persists, remove the xKey from the app and re-pair it. 🔗 Refer to Step 3
• Check the battery level: Open the BLACK X app, select your lock, go to the lock settings, tap “Remote,” and look for “Battery Level.”

Maintenence 

How to replace the battery in the xKey

1. Open the outer cover downward, to detach it from the base. Note: A tool may be required to apply additional pressure for opening.
2. Insert a CR2032 battery with the positive (+) side facing up.
3. Secure the outer cover onto the base by pressing it firmly into position
   until it clicks securely.

How to delete an xKey

Managing your BLACK X smart lock is simple. Follow these steps to quickly delete an xKey due to loss or reassignment.

Note: If you have purchased the Wi-Fi Bridge , Start directly from Step 2.

1. Ensure you are within 10 feet (3 meters) of the lock.
2. Open the app and go to the Settings Menu.
3. Select xKey.
4. Choose the lock the xKey is paired with.
5. Select the xKey User Profile.
6. Tap Delete and confirm the deletion.
7. The xKey has now been successfully deleted from the lock.

Need Further Assistance?

If you’re still experiencing issues after following this guide, our support team is here to help.

The BLACK X xPad enhances your smart lock experience, providing quick and secure access. If you encounter any issues during installation, pairing, or installing, this guide will help you resolve them efficiently.

For a detailed step-by-step installation guide and tutorial, refer to:

🔗 How to Install BLACK X xPad – Step by Step

🎥 Video demonstration

Now, let’s get your BLACK X xPad working properly!

Setup & Installation Issues

The xPad does not power on

Here are several options that can be examined:

• Ensure that the batteries are inserted correctly with the correct polarity.
• If no beep sound is heard, replace the AAA batteries with a new set and try again.

The back cover is difficult to remove

Here are several options that can be examined:

• Use the Keypad ejector tool provided in the package to insert into the designated hole at the bottom of the xPad.
• Apply gentle but firm pressure to release the back cover without forcing it.

Pairing & Connectivity Issues

The xPad is not pairing with the BLACK X App

Here are several options that can be examined:

• Make sure Bluetooth is turned on in your mobile device settings during the pairing process.

• Activating Pairing Mode:

  • Open the BLACK X App and navigate to the lock you want to pair the xPad with.
  • In the Settings menu, select Keypad > Add Keypad, then proceed with the pairing process.
  • Locate the Pairing Key in the small hole above the battery compartment. Use the Keypad ejector tool to press the Pairing Key button until the xPad starts flashing.
  • Ensure the xPad is within Bluetooth range of the lock while pairing.
  • If pairing fails, restart the BLACK X App and try again.

For all the above steps, 🔗refer to Step 4 in the installation guide for detailed instructions.

Need Further Assistance?

If you’re still experiencing issues after following this guide, our support team is here to help.

For your convenience, an alternative handle option is included.
If you prefer a different grip style, follow these steps:

• Remove the existing knob: Use the provided Allen key to loosen the knob by inserting it into the designated hole on top of the knob and turning it until the knob is fully released.
• Install the new knob: Position the replacement knob and secure it by tightening it with the Allen key.
• Select the appropriate knob:

Use the gear knob for the knob on the BLACK X device.

Use the oval grip knob for the cylinder side.

🎥 Looking for a clearer walkthrough? Watch our step-by-step video tutorials below!

Experiencing issues with your BLACK X Wi-Fi Bridge? This guide will help you troubleshoot common problems related to setup, connectivity, and remote access. Follow the steps below to ensure smooth operation.

For a detailed step-by-step installation guide and tutorial, refer to:

🔗 How to Install BLACK X Wi-Fi Bridge – Step by Step

🎥 Video demonstration

Now, let’s get your BLACK X Wi-Fi Bridge working properly!

Setup & Installation Issues

Wi-Fi Bridge does not power on

Here are several options that can be examined:

• Ensure the Type-C USB cable is properly connected to the Wi-Fi Bridge and plugged into a power source. 🔗Refer to Step 3
• Note that a USB power socket plug is not included. You must use a compatible USB power adapter. 🔗Refer to Step 1
• Try plugging the bridge into a different power outlet to rule out power source issues.

Understanding light indicators on the Wi-Fi Bridge

• Red & blue light flashing: Standby mode, ready to pair.
• Red light only: Network failure or timeout.
• Blue light flashing: Pairing in progress or successfully activated.

Pairing & Connectivity Issues

The Wi-Fi Bridge is not pairing with the BLACK X App

Here are several options that can be examined:

• Make sure the Wi-Fi Bridge is in pairing mode—the indicator light should flash red and blue. 🔗Refer to Step 2
• If the indicator flashes red, unplug the Wi-Fi Bridge, wait for the lights to turn off completely, and reconnect it. 🔗 Refer to Step 3
• Ensure your smartphone’s Bluetooth is turned on before attempting to pair again.

The Wi-Fi Bridge does not connect to the home Wi-Fi network

Here are several options that can be examined:

• Ensure you select a Wi-Fi network that supports 2.4 GHz, as 5 GHz networks are not compatible.
• Double-check that the Wi-Fi password is entered correctly in the app.
• Keep the Wi-Fi Bridge within 7 meters of your router for the best connection.
• If the app displays “Initialization Failed”, restart your router and attempt the connection process again.
• If the indicator flashes red, unplug the Wi-Fi Bridge, wait for the lights to turn off completely, and then reconnect it to reset the pairing mode.

For all the above steps, 🔗refer to Steps 3 and 4 in the installation guide for detailed instructions.

Remote Access Issues

The smart lock does not respond to remote commands

Here are several options that can be examined:

• Ensure that the Wi-Fi Bridge is powered on and properly connected to your home Wi-Fi network.
• Verify that the Wi-Fi Bridge is within range of your BLACK X smart lock.
• Check the Wi-Fi connection indicator in the BLACK X App on the home page of your smart lock. The lock is not properly connected to the bridge if it is not green.
• Confirm that remote access is activated in the BLACK X App: Open the app, go to your BLACK X lock settings ⚙️, and click “Lock Remotely” > “Activate”.

Test remote functionality by stepping outside your home Wi-Fi range and using the BLACK X App to unlock your door.

For all the above steps, 🔗refer to Step 5 in the installation guide for detailed instructions.

Need Further Assistance?

If you’re still experiencing issues after following this guide, our support team is here to help.

General Troubleshooting & Resetting the Wi-Fi Bridge

The indicator light on the Wi-Fi Bridge stays red

Here are several options that can be examined:

• A red light indicates a network failure or timeout. To reset the pairing mode, unplug the Wi-Fi Bridge, wait for the lights to turn off completely, and reconnect it. 🔗Refer to Step 2
• If the issue persists, restart your router and attempt to reconnect the bridge to the network 🔗Refer to Step 4

Need Further Assistance?

If you’re still experiencing issues after following this guide, our support team is here to help.

The BLACK X Wi-Fi Bridge enhances your smart lock by enabling remote access and control. This guide will walk you through the installation process to ensure a seamless setup.

By following these step-by-step instructions, you’ll have your Wi-Fi Bridge up and running in no time. Let’s get started!

Step 1: Unbox and Prepare Components

Included in the Box

– BLACK X Wi-Fi Bridge

– Type-C USB Cable

– Quick Start Guide

Having trouble with your BLACK X Euro Profile Smart Lock? Don’t worry! This guide covers common malfunctions and provides step-by-step solutions to help you resolve any issues quickly and efficiently. Whether it’s installation difficulties, connectivity problems, or battery concerns, we’ve got you covered.

For a seamless experience, follow the troubleshooting section below to identify your issue and apply the recommended fix. If the problem persists, feel free to contact our support team for further assistance.

For a detailed step-by-step installation guide, refer to:
🔗 How to Install BLACK X Euro Profile Smart Lock – Step by Step

Installation Issues

The existing cylinder does not come out easily

Here are several options that can be examined:

• Ensure the mortise plate screw securing the cylinder has been fully removed. 🔗Refer to Step 2
• Insert the key and rotate it slightly to align the cam with the body of the cylinder. 🔗Refer to Step 3
• If there is resistance, double-check the cam alignment and try again. 🔗Refer to Step 3

The new cylinder does not sit flush with the door

Here are several options that can be examined:

• Ensure the cylinder is inserted correctly and fully positioned in the door. 🔗Refer to Step 5
• Secure the cylinder using the provided M5 steel bolt, ensuring it is at least 10 mm longer than the lock backset. 🔗Refer to Step 5
• The cylinder should not protrude more than 3 mm from the door surface. If it does, adjust the installation and ensure the safety furniture is properly placed to prevent tampering 🔗Refer to Step 5
• Avoid over-tightening the lock screw, as this may cause alignment issues.

The BLACK X device feels loose after installation

Here are several options that can be examined:

• Ensure the BLACK X device is fully aligned and twisted into place until a ‘click’ sound is heard.
• Use the Allen key to partially tighten the screws on the left and right sides, allowing for proper adjustment.
• Align the external knob properly before tightening the screw on top.
• Once all components are correctly positioned, fully secure the device by tightening the screws on both sides.

For detailed instructions on all the above steps, refer to Step 9 in the 🔗 installation guide.

The Allen key is turning without tightening the external knob

Here are several options that can be examined:

• Recheck the position of the external knob on the knob body.🔗Refer to Step 9
• Ensure they align properly and that you can see a complete hole for the Allen key to engage.
• If necessary, apply more pressure to mount the external knob until the two holes are fully aligned.

Lock Functionality Issues

The opening mechanism is stuck

Here are several options that can be examined:

• Ensure that, during the preparation of the new cylinder, the body aligns properly with the knob’s internal shaft for seamless integration into the lock mechanism.🔗Refer to Step 4
• When tightening the lock screw, make sure the cylinder does not protrude more than 3 mm from the door surface. Avoid over-tightening to prevent damage. 🔗Refer to Step 5
• While performing the final tightening of the lock screw, ensure the cylinder remains flush and does not exceed the 3 mm limit. 🔗Refer to Step 5
• Recheck all the steps for attaching the BLACK X Device (🔗Refer to Step 9):
  • When mounting the BLACK X Device, listen for a ‘click’ to confirm it is correctly positioned. Also, ensure there is no looseness or play between the device and the cylinder.
  • Make sure to remove the plastic/silicone pin before mounting the device.
  • When securing the BLACK X Device, avoid overtightening, as this may cause the opening mechanism to become jammed.

The lock does not respond to app commands

Here are several options that can be examined:

• Ensure that the lock is securely installed and the screws are tightened.🔗Refer to Step 9
• If using a Wi-Fi bridge, check that it is connected and powered. 🔗Refer to Step 10
• Restart the BLACK X app and ensure Bluetooth is enabled.

Connectivity & App Issues

The lock does not pair with the BLACK X App

Here are several options that can be examined:

• Open the BLACK X app and ensure you are in pairing mode. 🔗Refer to Step 8
• Use the Allen key to press the connect button on the lock. 🔗Refer to Step 8
• Confirm that the battery is installed correctly and that a beep sound was heard upon installation. 🔗Refer to Step 7
• Ensure Bluetooth is turned on in your mobile device settings before attempting to connect. 🔗Refer to Step 8
• Wait for the pop-up for the correct lock to appear and click “Connect”. 🔗Refer to Step 8
• If the lock does not appear, restart the app, ensure Bluetooth is enabled, and try again.

The Wi-Fi bridge is not connecting (if applicable)

Here are several options that can be examined:

• Ensure the USB-C Wi-Fi bridge is plugged into a power source. 🔗Refer to Step 10
• Check the Wi-Fi connection and make sure the router is within range.
• Restart the Wi-Fi bridge and the BLACK X app, then attempt to reconnect.

General Information & Battery Issues

How do I determine the door orientation?

Here are several options that can be examined (🔗Refer to Step 6):

• Left-Handed Door: If the hinges are on the left side when you face the door from the outside, the door is considered left-handed.
• Right-Handed Door: If the hinges are on the right side, it’s a right-handed door.
• Mark Orientation:
  • Use the red marker for left-handed doors.
  • Use the green marker for right-handed doors.

What type of battery is required for BLACK X locks?

• The BLACK X device requires a CR2 battery, commonly used in cameras and electronic devices. 🔗Refer to Step 7
• Battery life is up to 2 years under normal usage.

Where to Buy CR2 Batteries?

You can purchase CR2 batteries at various retailers, both online and in physical stores. Here are some options:

• Online Retailers:
  • Amazon: Search for “CR2 battery,” and you’ll find many options from various brands.
  • eBay: You can find new or bulk options for CR2 batteries.
  • Walmart: They have an online store with delivery options or in-store pickup.
• Physical Stores:
  • Electronics Stores: Stores like Best Buy often carry CR2 batteries.
  • Pharmacies: Chains like CVS or Walgreens sometimes stock batteries in their electronics section.
  • Home Improvement Stores: Places like Home Depot or Lowe’s usually have a selection of batteries.

Before purchasing, check the packaging for compatibility and read reviews to ensure you’re buying a reliable brand.

Need Further Assistance?

If you’re still experiencing issues after following this guide, our support team is here to help.

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