Support

Black X Lock  Support Centre

CATEGORIES

Getting Started

How to remove and extract the existing cylinder?

Removing the Old Cylinder: A. Locate the Mortise Plate: Identify this plate on the door’s edge where the door meets the frame. B. Unscrew the Cylinder: Locate the screw on the mortise plate that secures the cylinder. Use a suitable screwdriver to carefully unscrew and keep the screw safely for later use. Extracting the Cylinder: […]

How to install a lock for the first time?

Open the BLACK X App. click on ‘install a new lock’. Name Your Lock or choose a description. Create a ‘Home’ to associate with the lock. Choose the ‘Home’ for your lock. While in “Discovering Nearby Locks” mode, use the Allen key to press the connect button on the BLACK X device. When a pop-up […]

Black Technical Specifications

Technical specifications. Sizes: backset 2 3/4″ or 2 3/8″ Power requirements: 1 CR2 lithium battery Battery life: Up to 1 year (under typical conditions) Audio: multi-tone chimes Wireless: Bluetooth Low Energy Operating temperature: -20° to 60° C IPX4 water resistance Tested to ANSI 156.18 and 156.40 Grade 1/A standards Languages: English Requirements: iOS or Android device […]

Account Setup

How to create your account and profile: Download the app from the App store or Google Play.   Open the app and tap ‘Create Black ID’. Follow the prompts to create your account and profile. Important: When registering your Black X account, provide a phone number and email address capable of receiving text messages and […]

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