How to remove and extract the existing cylinder?

Removing the Old Cylinder:

A. Locate the Mortise Plate: Identify this plate on the door’s edge where the door meets the frame.

B. Unscrew the Cylinder: Locate the screw on the mortise plate that secures the cylinder. Use a suitable screwdriver to carefully unscrew and keep the screw safely for later use.

Extracting the Cylinder:

A. Insert the Key: Fully insert the original key into the cylinder.

B. Align the Cam: Rotate the key to align the cam with the body of the cylinder, ensuring it can be removed.

C. Remove the Cylinder: With the cam properly aligned, gently pull the cylinder out from its housing.

 

How to install a lock for the first time? How to Update Your “Home” Profile- Name and picture

In the Home Settings, you can personalize your “Home” by updating its name and photo. Just follow these steps:

  1. Open the BLACK X App.
  2. Tap on the lock associated with your chosen Home.
  3. Tap on the Home photo — you’ll see two options:
Passcode Length, Configuration, and Creation

Passcodes are an essential part of managing access and security with the BLACK X smart lock system. The app offers flexible options to generate and customize passcodes for various needs.

 

The length of the generated code is automatically determined by the system algorithm, based on the expiration period and the complexity of the recurrence. Shorter expiration periods result in shorter codes, while longer periods produce longer codes. The length typically ranges from 6 to 11 digits.

When setting up a code, you can select the “Custom” option to specify a validity period or choose an unlimited duration. Additionally, you have the flexibility to create a code of your choice, ranging from 4 to 9 digits — ideal for using a memorable number.

 

How to Create a Passcode

To create a code, follow these simple steps:

  1. Open the BLACK X app.
  2. Go to the Main Menu.
  3. Select Keypad Code.
  4. Choose the desired lock for approval.
  5. Click Generate Code.
  6. From the top bar, select the desired period length.

Note: You can choose Custom to manually create a code.

  1. Enter the required information.
  2. Click Set a Passcode to complete the configuration.

 

After configuring the code, you can send it to the authorized user via SMS or Email. Simply click “Notify via SMS” or “Notify via Email” to share the code.

BLACK X Account Registration FAQ

Verification Code Timing

If you’re experiencing delays in receiving the verification code via email, don’t worry! The 45-second countdown you see is just the waiting time before you can request a new code—it doesn’t mean your current code is expiring. Your original verification code remains valid for one hour, giving you plenty of time to enter it once it arrives.

Key Features xKey Package Contents

1 x BLACK X xKey

1 x CR2032 Battery (pre-installed)

Quick Start Guide

Door Sensor Overview

Elevate your home security and convenience with the Black X Door Notice Sensor, a cutting- edge wireless door position sensor designed to seamlessly integrate with the Black X App and lock. This compact yet powerful device is your key to smarter home management, offering precise control and monitoring directly from your application.

The Black X Door Notice Sensor is an indispensable addition to your Black X ecosystem, providing you with enhanced security, convenience, and peace of mind. Whether you’re looking to optimize the functionality of your smart locks or want instant updates on your door’s status, this sensor delivers with precision and reliability. Integrate the Black X Door Notice Sensor into your smart home setup today for a more connected and secure tomorrow!

How to pair your xKey to BLACK X app BLACK X xKey step-by-step Setup Guide

Setting up your BLACK X xKey is quick and easy. Follow the steps below to activate, pair, and test your device for seamless access.

 

Step 1: Unbox and Prepare Components

Included in the Box

1 x BLACK X xKey

1 x CR2032 Battery (pre-installed)

Quick Start Guide

 

Step 2: Activate the xKey

 

Step 3: Pair the BLACK X xKey and Assign Permissions

 

Step 4: Test your BLACK X xKey

Press the unlock button on the xKey to unlock your BLACK X lock.

You will hear a beep sound from the lock, confirming successful operation.

 

Troubleshooting:

If the lock does not respond, ensure you are within 33 feet (10 meters) of the lock.

 

Your BLACK X xKey is now ready to use. Enjoy seamless and secure access to your lock with just a press of a button. If you need further assistance, check out our full support center.