USA Deadbolt Smart Lock

BLACK X USA Deadbolt Smart Lock Troubleshooting Guide: Fix Common Issues2

Having trouble with your BLACK X USA Deadbolt Smart Lock? Don’t worry! This guide covers common malfunctions and provides step-by-step solutions to help you resolve any issues quickly and efficiently. Whether it’s installation difficulties, connectivity problems, or battery concerns, we’ve got you covered.

For a seamless experience, follow the troubleshooting section below to identify your issue and apply the recommended fix. If the problem persists, feel free to contact our support team for further assistance.

For a detailed step-by-step installation guide, refer to:
🔗 How to Install BLACK X Euro Profile Smart Lock – Step by Step

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Installation Issues

 

The opening mechanism does not turn or feel jammed

Here are several options that can be examined:

• Ensure the lock mechanism is fully inserted and aligned with the corresponding holes. Learn more: 📄
• Loosen the mounting screws slightly and adjust the position of the lock. Learn more: 📄
• Confirm the final assembly is aligned and that the internal locking mechanism is secured. Learn more: 📄
• Use the Allen key to check if the screws are properly tightened but not overtightened. Learn more: 📄

 

The cylinder does not fit properly

Here are several options that can be examined:

• Measure the required cylinder length (2.36” [60mm] or 2.75” [70mm]) before installation. Learn more: 📄
• If the installed cylinder is too short or long, replace it with the correct size. Learn more: 📄
• Ensure the bolt extension cover is in the correct position and supports the required length. Learn more: 📄

 

The door orientation is incorrect

Here are several options that can be examined:

• Check the hinge position:

  • Hinges on the left = left-handed door.

  • Hinges on the right = right-handed door.

• Use the red marker for left-handed doors and the green marker for right-handed doors.

For detailed instructions on all the above steps, refer to Step 10 in the installation guide 📄

 

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Battery & Power Issues

 

The battery compartment does not close properly

Here are several options that can be examined:

• Remove and reinsert the battery, confirming alignment with the polarity symbols (+/-)
• Press the battery down firmly before closing.
• Make sure the battery compartment tab faces outward before securing with the screw.

For detailed instructions on all the above steps, refer to Step 8 in the installation guide 📄

 

The lock does not power on after inserting the battery

Here are several options that can be examined:

• Reinsert the battery and ensure polarity is correct.
• Try replacing the CR2 3V battery with a new one.
• Listen for a beep sound that confirms the lock is powered.

For detailed instructions on all the above steps, refer to Step 8 in the installation guide 📄

 

What type of battery is required for BLACK X locks?

• The BLACK X uses a CR2 lithium battery. Learn more: 📄
• Battery life is up to 2 years under normal usage.

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Connectivity & App Issues

 

The lock does not pair with the BLACK X App

Here are several options that can be examined:

• Use the Allen key to press the connect button on the lock. Learn more: 📄
• Confirm the battery is properly installed and that you heard a beep when inserted, indicating that the device is powered on and operational. Learn more:📄
• Make sure Bluetooth is turned on in your mobile device settings.
• Wait for the pop-up for the correct lock to appear and click “Connect”. Learn more: 📄
• If the lock does not appear, restart the app, ensure Bluetooth is enabled, and try again.

 

The lock is not responding to app commands

Here are several options that can be examined:

• Ensure the lock is securely installed and all screws are in place. Learn more: 📄
• If using a Wi-Fi bridge, confirm it’s connected and powered. Learn more:📄
• Restart the BLACK X app and ensure Bluetooth is enabled and active.

 

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General Information & Battery Issues

 

How do I determine the door orientation?

Here are several options that can be examined:

• Hinges on the left = Left-Handed Door

• Hinges on the right = Right-Handed Door

• Mark Orientation:
  • Use the red marker for left-handed doors.
  • Use the green marker for right-handed doors.

For detailed instructions on all the above steps, refer to Step 10 in the installation guide 📄

 

Where to Buy CR2 Batteries?

You can purchase CR2 batteries at various retailers, both online and in physical stores. Here are some options:

• Online Retailers:
  • Amazon: Search for “CR2 battery,” and you’ll find many options from various brands.
  • eBay: You can find new or bulk options for CR2 batteries.
  • Walmart: They have an online store with delivery options or in-store pickup.
• Physical Stores:
  • Electronics Stores: Stores like Best Buy often carry CR2 batteries.
  • Pharmacies: Chains like CVS or Walgreens sometimes stock batteries in their electronics section.
  • Home Improvement Stores: Places like Home Depot or Lowe’s usually have a selection of batteries.

Before purchasing, check the packaging for compatibility and read reviews to ensure you’re buying a reliable brand.

 

Need Further Assistance?

If you’re still experiencing issues after following this guide, our support team is here to help.

✉️ Contact us: Reach out for support, and we’ll respond as soon as possible. 🔗Contact here