Elevate your security and convenience with the xPad+, the next generation in our line of trusted access solutions. Crafted with precision and designed for sophistication, the xPad+ is more than an upgrade; it’s a revolution in access control, offering both traditional and innovative ways to secure your premises.
XPad Key Features
Key Features:
Capacitive touch surface for quick and precise input
IP65 rating for dust and water resistance, guaranteeing durability against the elements.
Long battery life of up to two years, powered by
2 AAA batteries (included)
Utilizes Bluetooth LE 5.0 technology, offering a connectivity range of up to 30 feet (10m)
Easy installation with either 2 wall screws or 1 adhesive strip included, providing flexible mounting options.
Compatible with Black X UK/EU or USA model variants
XPad Overview
The Black xPad revolutionizes your lock with key code access for enhanced security and convenience. This elegantly crafted keypad allows for effortless entry by guests without the necessity of a smartphone or physical keys. Through the Black X App, you can issue both unique temporary and permanent access codes to acquaintances, family, and service personnel such as renters, dog walkers, cleaners, and contractors, ensuring they can access your home with ease, even in the absence of the app. Our advanced AI eKey technology facilitates the generation and distribution of these secure, one-time or ongoing access codes, providing a blend of convenience, security, and peace of mind.
The keypad is designed with LED backlighting for clear visibility of key codes under any lighting conditions. Its wireless and weatherproof design allows for discreet installation near your lock, ensuring optimal convenience without sacrificing style.
How to download the Black App for iOS & Android
Download our free Black X app on iOS and Android.
Installing the CR2 Battery
Insert the CR2 battery into the Black X device, matching the positive (+) and negative (-) ends with the symbols indicated. A beep sound will confirm that the device is operational.
How to control your door from anywhere in the world with just a tap
Elevate your home’s security and convenience with our cutting-edge WiFi Bridge, designed to seamlessly integrate with the Black X App. This compact device allows for effortless remote management of your smart locks, ensuring peace of mind and flexibility.
Install the USB-C WIFI bridge to enable remote access features.
Click app menu and select bridges to add WiFi bridge.
Add displayed bridge.
Enter your WiFi details
Lock or Unlock using bridge within Black app.
BLACK X USA Deadbolt Smart Lock Troubleshooting Guide: Fix Common Issues2
Having trouble with your BLACK X USA Deadbolt Smart Lock? Don’t worry! This guide covers common malfunctions and provides step-by-step solutions to help you resolve any issues quickly and efficiently. Whether it’s installation difficulties, connectivity problems, or battery concerns, we’ve got you covered.
For a seamless experience, follow the troubleshooting section below to identify your issue and apply the recommended fix. If the problem persists, feel free to contact our support team for further assistance.
Use the Allen key to press the connect button on the lock. 🔗 Refer to Step 11
Confirm the battery is properly installed and that you heard a beep when inserted, indicating that the device is powered on and operational. 🔗Refer to Step 8
Make sure Bluetooth is turned on in your mobile device settings.
Wait for the pop-up for the correct lock to appear and click “Connect”. 🔗 Refer to Step 11
If the lock does not appear, restart the app, ensure Bluetooth is enabled, and try again.
The lock is not responding to app commands
Here are several options that can be examined:
Ensure the lock is securely installed and all screws are in place. 🔗 Refer to Step 9
If using a Wi-Fi bridge, confirm it’s connected and powered. 🔗Refer to Step 13
Restart the BLACK X app and ensure Bluetooth is enabled and active.
You can purchase CR2 batteries at various retailers, both online and in physical stores. Here are some options:
Online Retailers:
Amazon: Search for “CR2 battery,” and you’ll find many options from various brands.
eBay: You can find new or bulk options for CR2 batteries.
Walmart: They have an online store with delivery options or in-store pickup.
Physical Stores:
Electronics Stores: Stores like Best Buy often carry CR2 batteries.
Pharmacies: Chains like CVS or Walgreens sometimes stock batteries in their electronics section.
Home Improvement Stores: Places like Home Depot or Lowe’s usually have a selection of batteries.
Before purchasing, check the packaging for compatibility and read reviews to ensure you’re buying a reliable brand.
Need Further Assistance?
If you’re still experiencing issues after following this guide, our support team is here to help.
✉️ Contact us: Reach out for support and we’ll respond as soon as possible.🔗 contact here
Troubleshooting Guide for BLACK X Euro Profile Smart Lock
Having trouble with your BLACK X Euro Profile Smart Lock? Don’t worry! This guide covers common malfunctions and provides step-by-step solutions to help you resolve any issues quickly and efficiently. Whether it’s installation difficulties, connectivity problems, or battery concerns, we’ve got you covered.
For a seamless experience, follow the troubleshooting section below to identify your issue and apply the recommended fix. If the problem persists, feel free to contact our support team for further assistance.
For a detailed step-by-step installation guide, refer to:
How to Install BLACK X Euro Profile Smart Lock – Step by Step 📄
Installation Issues
The existing cylinder does not come out easily
Here are several options that can be examined:
Ensure the mortise plate screw securing the cylinder has been fully removed. Refer to Learn more:📄
Insert the key and rotate it slightly to align the cam with the body of the cylinder.Learn more: 📄
If there is resistance, double-check the cam alignment and try again. Learn more: 📄
The new cylinder does not sit flush with the door
Here are several options that can be examined:
Ensure the cylinder is inserted correctly and fully positioned in the door.
Secure the cylinder using the provided M5 screw.
The cylinder should not protrude more than 3 mm from the door surface. If it does, adjust the installation and ensure the safety furniture is properly placed to prevent tampering
Avoid over-tightening the lock screw, as this may cause alignment issues.
For detailed instructions on all the above steps, refer to Step 5 in the installation guide 📄
The BLACK X device feels loose after installation
Here are several options that can be examined:
Ensure the BLACK X device is fully aligned and twisted into place until a ‘click’ sound is heard.
Use the Allen key to partially tighten the screws on the left and right sides, allowing for proper adjustment.
Align the external knob properly before tightening the screw on top.
Once all components are correctly positioned, fully secure the device by tightening the screws on both sides.
For detailed instructions on all the above steps, refer to Step 9 in the installation guide 📄
The Allen key is turning without tightening the external knob
Here are several options that can be examined:
Recheck the position of the external knob on the knob body. Learn more:📄
Ensure they align properly and that you can see a complete hole for the Allen key to engage.
If necessary, apply more pressure to mount the external knob until the two holes are fully aligned.
Lock Functionality Issues
The opening mechanism is stuck
Here are several options that can be examined:
Ensure the new cylinder was correctly aligned with Cam 1 and Knob Housing 2 during preparation. Learn more: 📄
When tightening the lock screw, make sure the cylinder does not protrude more than 3 mm from the door surface. Avoid over-tightening to prevent damage. Learn more: 📄
While performing the final tightening of the lock screw, ensure the cylinder remains flush and does not exceed the 3 mm limit. Learn more: 📄
Recheck all the steps for attaching the BLACK X Device (installation guide 📄):
When mounting the BLACK X Device, listen for a ‘click’ to confirm it is correctly positioned. Also, ensure there is no looseness or play between the device and the cylinder.
Make sure to remove the plastic/silicone pin before mounting the device.
When securing the BLACK X Device, avoid overtightening, as this may cause the opening mechanism to become jammed.
The lock does not respond to app commands
Here are several options that can be examined:
Ensure that the lock is securely installed and the screws are tightened. Learn more:📄
If using a Wi-Fi bridge, check that it is connected and powered. Learn more:📄
Restart the BLACK X app and ensure Bluetooth is enabled.
Connectivity & App Issues
The lock does not pair with the BLACK X App
Here are several options that can be examined:
Open the BLACK X app and ensure you are in pairing mode. Learn more:📄
Use the Allen key to press the connect button on the lock. Learn more:📄
Confirm that the battery is installed correctly and that a beep sound was heard upon installation. Learn more:📄
Ensure Bluetooth is turned on in your mobile device settings before attempting to connect. Learn more:📄
Wait for the pop-up for the correct lock to appear and click “Connect”. Learn more:📄
If the lock does not appear, restart the app, ensure Bluetooth is enabled, and try again.
The Wi-Fi bridge is not connecting (if applicable)
Here are several options that can be examined:
Ensure the USB-C Wi-Fi bridge is plugged into a power source.
Check the Wi-Fi connection and make sure the router is within range.
Restart the Wi-Fi bridge and the BLACK X app, then attempt to reconnect.
What type of battery is required for BLACK X locks?
The BLACK X device requires a CR2 battery, commonly used in cameras and electronic devices. Learn more:📄
Battery life is up to 2 years under normal usage.
Where to Buy CR2 Batteries?
You can purchase CR2 batteries at various retailers, both online and in physical stores. Here are some options:
Online Retailers:
Amazon: Search for “CR2 battery,” and you’ll find many options from various brands.
eBay: You can find new or bulk options for CR2 batteries.
Walmart: They have an online store with delivery options or in-store pickup.
Physical Stores:
Electronics Stores: Stores like Best Buy often carry CR2 batteries.
Pharmacies: Chains like CVS or Walgreens sometimes stock batteries in their electronics section.
Home Improvement Stores: Places like Home Depot or Lowe’s usually have a selection of batteries.
Before purchasing, check the packaging for compatibility and read reviews to ensure you’re buying a reliable brand.
Need Further Assistance?
If you’re still experiencing issues after following this guide, our support team is here to help.
✉️ Contact us: Reach out for support, and we’ll respond as soon as possible. 🔗Contact here
Troubleshooting Guide for BLACK X xKey
The BLACK X xKey provides quick and secure access to your BLACK X lock. If you experience issues with activation, pairing, unlocking, or battery replacement, this guide will help you resolve them efficiently.
For a detailed step-by-step installation guide, refer to:
Now, let’s get your BLACK X xKey working properly!
Activation Issues
The xKey is not activating
Here are several options that can be examined:
Ensure the plastic tab is fully removed from the battery compartment.
Confirm that the outer cover is securely attached by pressing it firmly into place.
If the xKey does not activate, replace the CR2032 battery with a new one and try again.
For additional information, refer to step 2 in the 🔗 installation guide.
Pairing & Connectivity Issues
The xKey is not pairing with the BLACK X App
Here are several options that can be examined:
Ensure Bluetooth is turned on in your mobile device settings during the pairing process.
Activating Pairing Mode:
Open the BLACK X App and navigate to the lock you want to pair the xKey with.
In the Settings menu, select xKey > Add xKey, then proceed with the pairing process.
Activate the BLACK X xKey by pressing and holding the unlock button for 5 seconds.
Select the relevant xKey from the list to complete pairing.
If pairing fails, restart the BLACK X App and try again.
Ensure the battery is properly installed and active. If needed, replace it with a new CR2032 battery before attempting to pair.
Unlocking Issues
The xKey is not unlocking the smart lock
Here are several options that can be examined:
Ensure the xKey is successfully paired with the BLACK X App and the smart lock. 🔗 Refer to Step 3
Check if the battery is properly installed and has sufficient charge. If needed, replace it with a new CR2032 battery. 🔗 Refer to Step 2
Verify that the xKey is within Bluetooth range of the lock (maximum 33 feet / 10 meters). 🔗 Refer to Step 4
If the issue persists, remove the xKey from the app and re-pair it. 🔗 Refer to Step 3
Check the battery level: Open the BLACK X app, select your lock, go to the lock settings, tap “Remote,” and look for “Battery Level.”
Maintenence
How to replace the battery in the xKey
Open the outer cover downward, to detach it from the base. Note: A tool may be required to apply additional pressure for opening.
Insert a CR2032 battery with the positive (+) side facing up.
Secure the outer cover onto the base by pressing it firmly into position
until it clicks securely.
How to delete an xKey
Managing your BLACK X smart lock is simple. Follow these steps to quickly delete an xKey due to loss or reassignment.
Note: If you have purchased the Wi-Fi Bridge , Start directly from Step 2.
Ensure you are within 10 feet (3 meters) of the lock.
Open the app and go to the Settings Menu.
Select xKey.
Choose the lock the xKey is paired with.
Select the xKey User Profile.
Tap Delete and confirm the deletion.
The xKey has now been successfully deleted from the lock.
Need Further Assistance?
If you’re still experiencing issues after following this guide, our support team is here to help.
✉️ Contact us: Reach out for support and we’ll respond as soon as possible.🔗 contact here
How to Replace the Batteries in Your BLACK X xPad
If your xPad is not responding or the battery is low, follow these steps to replace the AAA batteries correctly:
Remove the back cover: Use the Keypad ejector tool to remove the back cover of the xPad by inserting the pin into the designated hole at the bottom of the device. Apply gentle pressure to release the back cover.
Remove the old batteries: Open the battery compartment cover and remove the old batteries.
Insert new batteries:
Ensure the positive (+) and negative (-) terminals match the markings inside the compartment.
Insert the batteries firmly into place.
Confirm power-up:
The xPad will emit a beep to confirm the batteries have been installed correctly.
Double-check the polarity and ensure the batteries are properly seated if no sound is heard.
Secure the back cover: Align the cover with the xPad and press on the cover until it clicks.
