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Support

Black X Lock Support Centre

CATEGORIES

xPad

Troubleshooting Guide for BLACK X xPad

The BLACK X xPad enhances your smart lock experience, providing quick and secure access. If you encounter any issues during installation, pairing, or installing, this guide will help you resolve them efficiently.

For a detailed step-by-step installation guide and tutorial, refer to:


🔗 How to Install BLACK X xPad – Step by Step

🎥 Video demonstration

Now, let’s get your BLACK X xPad working properly!

 

Setup & Installation Issues

 

The xPad does not power on

Here are several options that can be examined:

  • Ensure that the batteries are inserted correctly with the correct polarity.
  • If no beep sound is heard, replace the AAA batteries with a new set and try again.

 

The back cover is difficult to remove

Here are several options that can be examined:

  • Use the Keypad ejector tool provided in the package to insert into the designated hole at the bottom of the xPad.
  • Apply gentle but firm pressure to release the back cover without forcing it.

 

Pairing & Connectivity Issues

 

The xPad is not pairing with the BLACK X App

Here are several options that can be examined:

  • Make sure Bluetooth is turned on in your mobile device settings during the pairing process.

  • Activating Pairing Mode:

    • Open the BLACK X App and navigate to the lock you want to pair the xPad with.
    • In the Settings menu, select Keypad > Add Keypad, then proceed with the pairing process.
    • Locate the Pairing Key in the small hole above the battery compartment. Use the Keypad ejector tool to press the Pairing Key button until the xPad starts flashing.
    • Ensure the xPad is within Bluetooth range of the lock while pairing.
    • If pairing fails, restart the BLACK X App and try again.

 

For all the above steps, 🔗refer to Step 4 in the installation guide for detailed instructions.

 

The Smart lock doesn’t respond to the xPad

Here are several options that can be examined:

  • Ensure the xPad is successfully paired with the BLACK X App and the smart lock. 🔗 Refer to Step 4
  • Check if the batteries are properly installed and have sufficient charge. If needed, replace them with new AAA batteries. 🔗 Refer to Step 3
  • Verify that the xPad is within Bluetooth range of the lock (maximum 10 feet / 3 meters for standard doors, closer for steel doors). 🔗 Refer to Step 5
  • Restart the BLACK X App and try unlocking the door again.
  • If the issue persists, remove the xPad from the app and re-pair it. 🔗 Refer to Step 4

 

 

 

 

Battery Replacement

How to replace the batteries in the xPad

If your xPad is not responding or the battery is low, follow these steps to replace the AAA batteries correctly:

  1. Remove the back cover: Use the Keypad ejector tool to remove the back cover of the xPad by inserting the pin into the designated hole at the bottom of the device. Apply gentle pressure to release the back cover.
  2. Remove the old batteries: Open the battery compartment cover and remove the old batteries.
  3. Insert new batteries:
    • Ensure the positive (+) and negative (-) terminals match the markings inside the compartment.
    • Insert the batteries firmly into place.
  4. Confirm power-up:
    • The xPad will emit a beep to confirm the batteries have been installed correctly.
    • If no sound is heard, double-check the polarity and ensure the batteries are properly seated.
  5. Secure the back cover: Align the cover with the xPad and press on the cover until it clicks.

 

Need Further Assistance?

If you’re still experiencing issues after following this guide, our support team is here to help.

✉️ Contact us: Reach out for support and we’ll respond as soon as possible.🔗 contact here

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Unlock the potential of smart living with our cutting-edge Smart Lock range. We're at the forefront of innovation, creating solutions that combine security with simplicity. If you're ready to step into the future of home automation or need expert advice on which smart lock is right for you, reach out to us. Our team is here to elevate your home security to the next level. Connect with us today to explore the possibilities.

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