Support

Black X Lock  Support Centre

CATEGORIES

Euro Profile

BLACK X Smart Lock – Essential Usage Information

BLACK X Smart Lock – Essential Usage Information Manual Locking & Unlocking: Inside: Turn the knob manually, just like a standard thumb-turn cylinder. Outside: Rotate the knob to lock the door. Smart Access: When unlocking using  the app, xKey, keypad, fingerprint, NFC, or remote access, the lock remains engaged for the preset duration (default: 6 […]

How to download the Black App for iOS & Android

Download our free Black X app on iOS and Android.  

Installing the CR2 Battery

Insert the CR2 battery into the Black X device, matching the positive (+) and negative (-) ends with the symbols indicated. A beep sound will confirm that the device is operational.

How to control your door from anywhere in the world with just a tap

Elevate your home’s security and convenience with our cutting-edge WiFi Bridge, designed to seamlessly integrate with the Black X App. This compact device allows for effortless remote management of your smart locks, ensuring peace of mind and flexibility. Install the USB-C WIFI bridge to enable remote access features. Click app menu and select bridges to […]

Euro Profile Smart Lock – Knob Replacement

For your convenience, an alternative handle option is included. If you prefer a different grip style, follow these steps: Remove the existing knob: Use the provided Allen key to loosen the knob by inserting it into the designated hole on top of the knob and turning it until the knob is fully released. Install the […]

Troubleshooting Guide for BLACK X Euro Profile Smart Lock

Having trouble with your BLACK X Euro Profile Smart Lock? Don’t worry! This guide covers common malfunctions and provides step-by-step solutions to help you resolve any issues quickly and efficiently. Whether it’s installation difficulties, connectivity problems, or battery concerns, we’ve got you covered. For a seamless experience, follow the troubleshooting section below to identify your […]

How to install Euro Profile Smart Lock – Step by step

BLACK X Smart locks provide enhanced security and convenience, allowing you to control access to your home or office with ease. Whether you’re upgrading an existing lock or installing a new one, this guide will walk you through the process of installing a Euro Profile Smart Lock efficiently and correctly. By following these step-by-step instructions, […]

Black X Smart Lock technical specifications

Weight: 438 grams (complete lock) Internal Lock dimensions: (W x H x D) 30mm x 88mm x 32mm (without thumb turn)

Get in touch

Unlock the potential of smart living with our cutting-edge Smart Lock range. We're at the forefront of innovation, creating solutions that combine security with simplicity. If you're ready to step into the future of home automation or need expert advice on which smart lock is right for you, reach out to us. Our team is here to elevate your home security to the next level. Connect with us today to explore the possibilities.

Contact Us