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Wi-Fi Bridge
Troubleshooting Guide for BLACK X Wi-Fi Bridge
Experiencing issues with your BLACK X Wi-Fi Bridge? This guide will help you troubleshoot common problems related to setup, connectivity, and remote access. Follow the steps below to ensure smooth operation.
For a detailed step-by-step installation guide and tutorial, refer to:
How to Install BLACK X Wi-Fi Bridge – Step by Step
Now, let’s get your BLACK X Wi-Fi Bridge working properly!
Setup & Installation Issues
Wi-Fi Bridge does not power on
Here are several options that can be examined:
- Ensure the Type-C USB cable is properly connected to the Wi-Fi Bridge and plugged into a power source. Refer to Step 3
- Note that a USB power socket plug is not included. You must use a compatible USB power adapter. Refer to Step 1
- Try plugging the bridge into a different power outlet to rule out power source issues.
Understanding light indicators on the Wi-Fi Bridge
- Red & blue light flashing: Standby mode, ready to pair.
- Red light only: Network failure or timeout.
- Blue light flashing: Pairing in progress or successfully activated.
Pairing & Connectivity Issues
The Wi-Fi Bridge is not pairing with the BLACK X App
Here are several options that can be examined:
- Make sure the Wi-Fi Bridge is in pairing mode—the indicator light should flash red and blue. Refer to Step 2
- If the indicator flashes red, unplug the Wi-Fi Bridge, wait for the lights to turn off completely, and reconnect it. Refer to Step 3
- Ensure your smartphone’s Bluetooth is turned on before attempting to pair again.
The Wi-Fi Bridge does not connect to the home Wi-Fi network
Here are several options that can be examined:
- Ensure you select a Wi-Fi network that supports 2.4 GHz, as 5 GHz networks are not compatible.
- Double-check that the Wi-Fi password is entered correctly in the app.
- Keep the Wi-Fi Bridge within 7 meters of your router for the best connection.
- If the app displays “Initialization Failed”, restart your router and attempt the connection process again.
- If the indicator flashes red, unplug the Wi-Fi Bridge, wait for the lights to turn off completely, and then reconnect it to reset the pairing mode.
For all the above steps, refer to Steps 3 and 4 in the installation guide for detailed instructions.
Remote Access Issues
The smart lock does not respond to remote commands
Here are several options that can be examined:
- Ensure that the Wi-Fi Bridge is powered on and properly connected to your home Wi-Fi network.
- Verify that the Wi-Fi Bridge is within range of your BLACK X smart lock.
- Check the Wi-Fi connection indicator in the BLACK X App on the home page of your smart lock. The lock is not properly connected to the bridge if it is not green.
- Confirm that remote access is activated in the BLACK X App: Open the app, go to your BLACK X lock settings
, and click “Lock Remotely” > “Activate”.
Test remote functionality by stepping outside your home Wi-Fi range and using the BLACK X App to unlock your door.
For all the above steps, refer to Step 5 in the installation guide for detailed instructions.
Need Further Assistance?
If you’re still experiencing issues after following this guide, our support team is here to help.
General Troubleshooting & Resetting the Wi-Fi Bridge
The indicator light on the Wi-Fi Bridge stays red
Here are several options that can be examined:
- A red light indicates a network failure or timeout. To reset the pairing mode, unplug the Wi-Fi Bridge, wait for the lights to turn off completely, and reconnect it. Refer to Step 2
- If the issue persists, restart your router and attempt to reconnect the bridge to the network Refer to Step 4
Need Further Assistance?
If you’re still experiencing issues after following this guide, our support team is here to help.
Contact us: Reach out for support and we’ll respond as soon as possible. contact here
