Support and Warranty Information for Black X

At Black Limited, we are dedicated to providing our customers with exceptional quality and service. To ensure your peace of mind and confidence in our products, we offer comprehensive support and warranty terms outlined below.

12-Month Guarantee

Every Black X product, including the Black X Smart Door Lock, comes with a 12-month guarantee. This guarantee covers replacement parts or a complete replacement of the lock, should any issues arise due to manufacturing defects or normal wear and tear. Our commitment is to ensure your product performs as expected, offering you security and reliability.

Black X Annual Subscription

For customers who opt for the Black X annual subscription, an extended warranty is automatically included for the duration of one year, coinciding with the subscription period. This extended warranty provides additional assurance and support beyond the standard 12-month guarantee, covering the same scope of replacement parts or lock replacement under the same conditions.

End of Support Transparency

We believe in clear and transparent communication regarding the support lifecycle of our products. It is important for our customers to know when support for a device will end. We outline this information in our product documentation and on our website, ensuring you can make informed decisions about your product’s lifecycle and replacement options.

Replacement and Upgrade Options

Should your device require replacement after the support period, or if you wish to upgrade to a newer model, we offer guidance on replacement options. This may include upgrade programs or discounts on newer models to ensure our customers have access to the latest technology and features.

For more detailed information on our support and warranty policies, or to inquire about your current product support status and available upgrade options, please visit our support page at www.black.inc/customer-support or contact our customer service team.

We are here to support you every step of the way and ensure your satisfaction and security with Black X.